Must Follow Trends for the Hotel Industry 2022
1. Growing demand for boutique hotels
2. Use of technology
3. Guest assistance 24x7
We live in a world where day, night and timezones blend seamlessly – especially for the business traveller. Offering 24×7 access to your facilities or staff would definitely stand you apart from the crowd. Invest in a good Guest experience Platform that makes your guest comfortable and catered to, irrespective of time of day.
In addition to answering general questions, your platform could be used to upsell services, such as room upgrades, spa treatments, restaurant reservations and more. Need we say that this is a great way to boost your RevPar?
4. Virtual Reality Tours
With the help of virtual reality (VR), potential guests can now take a tour of your hotel before they even book a room. This allows them to get a better idea of what your property has to offer. This is a great way to stand out from the competition. In fact, according to a recent study, 74% travellers are more likely to book a hotel that offers a VR tour.
If you’re not sure how to get started with VR, you can work with a company that specialises in creating VR content. They will be able to help you create an immersive experience that potential guests will remember long after they take off their VR headset.
5. Personalised Packages
In today’s competitive market, it’s more important than ever to personalise the guest experience. By taking into account each guest’s individual needs and interests, you can create unique packages that will appeal to them specifically. Making your guests feel valued is bound to increase the chances of re-booking. In fact, according to one study, 82% of travelers are more likely to book a hotel that offers personalised experiences.
Invest in a good guest experience platform that can use AI to capture preferences and trends. This will help you create personalised packages. You could also use data from past bookings to get an idea of what kind of packages your guests are most likely to book.
6. Sustainable Practices
More and more travellers are becoming conscious of the impact their travel could have on the environment. According to a recent study, 68% of travellers say that sustainability is a major factor in their decision-making process when booking a hotel. So shouting out about your green credentials definitely gets a thumbs up from us!
These days it is quite easy to adopt environment friendly measures. Having an ‘Green’ policy, using recycled materials, Planet friendly soaps and shampoo dispensers etc. By doing so, you not only appeal to eco-conscious travelers but also make a positive impact on the environmen
7. Local Experiences
9. Artificial intelligence
Artificial intelligence is also starting to be used more frequently in the hospitality industry. The Hospitality Industry is increasingly using AI to understand preferences and trends in order to provide a better and more personalised experience. Choose a platform that has an AI-ML engine and provides you with a set of analytical reports and dashboards.
Whether you run a single property or a chain, there is a way with which you can harness current technology to improve the experience your guests have during their stay at your property. EZStay™ your go-to platform to use to provide the ultimate, contactless, guest -experience. Everything weve mentioned above (and more) can be easily configured on our platform. Available on the cloud and on a subscription model, value for your money and sustained growth is guaranteed!