How it works

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EZStay™ - the Contactless Guest Experience App - How it works - step 1

Step 1

When guests arrive at your Hotel/ Property, they head straight to one of the check-in kiosks in the lobby. Using their phone camera they can scan the QR code to pull their reservation details. Simple…without the need to download any apps onto their phone. 

EZStay™ the Hotel App for contactless guest experience
EZStay™ - The Contactless Guest Experience App - how it works connectors
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EZStay™ - the Contactless Guest Experience App - How it works - step 2

Step 2

A screen with your Hotel’s logo will pop up, prompting the customer to enter their booking reference confirmed by e-mail after their online booking.

EZStay™ - The Contactless Guest Experience App - how it works connectors
EZStay™ - the Contactless Guest Experience App - How it works - step 3

Step 3

The Guest booking details will be displayed on the screen prompting them to proceed to the next step of identity verification.

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EZStay™ - The Contactless Guest Experience App - how it works connectors
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EZStay™ - the Contactless Guest Experience App - How it works - step 4

Step 4

Guests can scan any photo ID as proof using their phone camera. The next step would be to pass through some verifications to confirm the same card details (used for booking) to enable digital checkout. A digital room key ( optional) can be provided as the final step. 

EZStay™ - The Contactless Guest Experience App - how it works connectors
EZStay™ - the Contactless Guest Experience App - How it works - step 5

Step 5

Once the guests have checked in, they can access all configurable services offered by your Hotel/property under various categories to increase RevPAR and Occupancy. The QR code for your property will be placed in all rooms and other service areas within your property.

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EZStay™ - The Contactless Guest Experience App - how it works connectors
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EZStay™ - the Contactless Guest Experience App - How it works - step 6

Step 6

Every service (e.g. Concierge, Housekeeping, Room Service etc.)  is configurable offering maximum scalability and flexibility. Checking out at the end of their stay couldn’t be easier with digital payment. enabled by clicking ‘check-out within the main menu. A PDF bill can be e-mailed to the guests upon successful payment.  Integration to trust pilot/social media channels or Google reviews would allow for reviews to be shared in real-time.